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Privacy Policy

On GetSmile We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and store your information, in accordance with the Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR).

1. Data Controller

A GetSmile - Carlos Salvador - Polyclinic Services, Lda is responsible for processing your personal data.

2. Data We Collect

We may collect the following personal data:

  • Full name
  • Mobile phone and/or telephone
  • Email address
  • Billing details (where applicable)
  • Health data relevant to the provision of care (e.g., dental history, if provided as part of the appointment)
  • Messages or comments left on the contact/appointment form

3. Purpose of Processing

The data collected is processed for:

  • Process contact requests and schedule appointments
  • Confirm and manage appointments
  • Invoicing and legal obligations
  • Improve the user experience on the website
  • Send relevant communications (only with prior consent)

4. Legal Basis

Data processing is based on:

  • Execution of contract or pre-contractual procedures (management of enquiries and requests)
  • Compliance with legal obligations (invoicing, tax and regulatory obligations)
  • Consent (sending newsletters, campaigns or marketing communications)
  • Legitimate interest (service improvement, website security)

5. Data Retention

Personal data is retained only for the period necessary to fulfil the purposes described:

  • Billing data: 10 years (legal obligation)
  • Contact/appointment details: up to 2 years after the last interaction
  • Health data: in accordance with applicable clinical legislation

6. Data Sharing

Your data may be shared with:

  • External service providers (e.g. website hosting, clinical management software)
  • Public authorities, when required by law
  • We never sell or transfer your data to third parties for commercial purposes without your express consent.

7. Rights of the Data Subject

You are entitled to:

  • Accessing your data
  • Correct incorrect or incomplete data
  • Request the deletion of your data (“right to be forgotten”)
  • Limiting treatment in certain circumstances
  • Object to processing for direct marketing purposes
  • Data portability, where applicable

To exercise your rights, please contact us at geral@getsmile.pt

8. Security

We have adopted appropriate technical and organisational measures to protect data against loss, unauthorised access, alteration or disclosure.

9. Cookies

Our website uses cookies to improve navigation and analyse usage statistics. You can configure your browser to block cookies, but some features may be limited.

10. Changes to the Privacy Policy

GetSmile may update this policy from time to time. Changes will be published on this page with the respective update date.

11. Supervisory Authority

If you consider that your rights have not been respected, you may lodge a complaint with the National Data Protection Commission (CNPD): www.cnpd.pt.

📅 Last update: 12/09/2025